Prioritise asset replacement
Combine condition, maintenance, and incident records into a ranked review list.
Energy & Utilities
Resolve the issue. Across every system behind it.
Monarch connects AI to the billing, metering, and operational systems your business already runs. Agents investigate exceptions and carry approved fixes across applications, without a custom integration for every step.
Example workflow
A billing complaint, traced to its cause.
Give your service team the evidence and the next action while the customer is still waiting for an answer.
The request
“Investigate why this customer's bill increased.”
Find the account
Bring together the complaint, bills, tariff, and meter history.
Trace the discrepancy
Check readings and account changes, then identify gaps or conflicting records.
Prepare the resolution
Explain the cause and propose the correction or field investigation.
Carry out the decision
Apply approved changes, update the case, and verify the resulting records.
The result
One connected investigation, from the customer's question to a verified resolution.
Connected systems
- Customer service
- Billing
- Meter data
- Field operations
Across the business
From billing to field work.
Coordinate field work
Bring job history and access details together, then carry approved work into scheduling.
Reconcile acquired businesses
Follow discrepancies across inherited ERP, billing, and reporting systems.
People in the loop
Operators stay responsible for the call.
Monarch traces the evidence and prepares the action. Service and field teams decide where customer, safety, or financial judgment is required.
Why Monarch
Use AI across the systems you already have.
Reach beyond public APIs
Discover and verify operations inside legacy and internal applications, using the access your connected accounts already have.
Complete work across teams
Give people shared workflows or personal agents that can take action across the systems behind a business process.
Keep workflows working
Self-healing access repairs and re-verifies affected operations when applications change, reducing the connector maintenance your engineers carry.
Enterprise controls, built in.
Set the permitted actions for each workflow, keep safety and financial approvals with the right people, and trace changes back to their source.
- Access
- Your roles and permissions
- Deployment
- Hosted or customer-cloud options
- Models
- Your approved models
Further reading
Practical guides
Put AI to work across your energy business.
Bring us a billing, asset, or field-service workflow. We'll show you how Monarch can complete the work across your existing systems.
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